General Terms and Conditions (AGB)
Please read our General Terms and Conditions listed below carefully. If you have any further questions, please contact us:
AURORA Vitra
Heike Aurora Richter
Unterhof 23, 9560 Steuerberg , Feldkirchen in Carinthia
E-mail: [email protected]
Contractual and sales conditions for the range of products and goods
1. scope of application
The following General Terms and Conditions (hereinafter "GTC") govern the contractual relationship, including the initiation of business, between AURORA Vitra (hereinafter "AURORA Vitra") and a consumer or entrepreneur (hereinafter "Customer/Participant")* and apply to all orders and deliveries (online) of goods and products (hereinafter "Goods") that are made using means of distance communication or direct sales, as well as registration for and participation in seminars, courses and lectures (hereinafter "Events"), including consulting services offered.
Deviating or supplementary provisions in the customer's/participant's general terms and conditions shall not apply unless AURORA Vitra expressly agrees to their validity in writing.
By placing a (binding) order for a product or registering for one of the above-mentioned events or other consulting or services offered, the customer/participant declares that he/she has taken note of the GTC and accepts them in full. In addition, the general information attached to the respective participation/order confirmations shall apply.
1.1 Conclusion of contract
The product descriptions provided on the homepage, in the business premises and on the advertising materials of AURORA Vitra do not constitute a binding offer, but merely a non-binding invitation to the customer to submit a binding offer.
The customer can fill out an inquiry form in the online area and send it to AURORA Vitra.
Upon receipt of the request, an employee will contact the customer by telephone or e-mail. An automatic confirmation of receipt will be sent to the e-mail address provided. This automatic confirmation of receipt does not constitute acceptance of the order, but merely documents its receipt. The purchase contract with AURORA Vitra is only concluded when an order has been received and the corresponding amount has been credited to the account of AURORA Vitra. After receipt of payment, the goods will be dispatched to the customer or delivered personally. The order and the dispatch of the goods will be confirmed to the customer by separate e-mail (order/dispatch confirmation).
Alternatively, the goods can be ordered in the following ways if the customer does not wish to visit the business premises of AURORA Vitra:
- By post to AURORA Vitra, Unterhof 23, 9560 Steuerberg , Austria
- By telephone via: +43 (0) 664 277 7589 or
- By e-mail: [email protected]
1.2 Delivery and availability of goods
If the ordered goods are in stock, the customer's order will be processed immediately after receipt of payment and sent to the specified delivery address. If the goods are not immediately available, the customer will be informed immediately and, as far as possible, given the expected delivery date. If the customer does not agree with the expected delivery date or if the goods cannot be delivered, both parties are entitled to withdraw from the contract. The advance payment made will be refunded immediately in the event of withdrawal.
1.3 Right of withdrawal
If the customer is a consumer within the meaning of Section 13 of the German Civil Code (BGB), they have a statutory right of withdrawal without giving reasons if a contract is concluded using the online form. The customer may exercise his right of withdrawal within 30 calendar days after the product has been delivered to him or to a third party specified by him (a person other than the shipping company) or, if the customer has ordered several products with one order, which have been delivered separately, within 30 days after delivery of the last product.
In order to exercise the right of withdrawal, the customer must inform AURORA Vitra of his decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
The revocation is to be sent to the contact or address data given above.
1.4 Consequences of revocation
In the event of an effective revocation, the services already received shall be returned and any benefits derived (e.g. interest) shall be surrendered. Payments already made by the
customer shall be refunded immediately and at the latest within 30 days from the day on which AURORA Vitra receives notification of the revocation. The goods must be returned undamaged and in good working order and must have been received by AURORA Vitra.
If the service received cannot be returned or can only be returned in part or only in a deteriorated condition, compensation will be claimed in this respect. You do not have to pay compensation for any deterioration caused by the intended use of the goods. You only have to pay compensation for any use made of the goods if you have used the goods in a way that goes beyond testing their properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store, for example.
The customer must return the goods to AURORA Vitra at the above address immediately and at the latest within 30 days from the day on which he notifies AURORA Vitra of the revocation of this contract. The deadline is met if the customer sends the goods before the expiry of the 30-day period. The customer shall bear the direct costs of returning the goods. He is also obliged to pack the goods to be returned appropriately. If the value of the goods exceeds EUR 500.00, the parcel must be adequately insured, whereby AURORA Vitra shall reimburse the additional insurance costs incurred as a result. The customer must enclose a letter with his address or a copy of the invoice and bank details with the parcel. After checking the goods, the purchase price will then be transferred to the bank account specified by the customer.
Right of return with AURORA Vitra® ("satisfaction guarantee")
If the customer is not satisfied with the goods, in this case the AURORA Vitra Family Immune Regulator®, he may return the goods to AURORA Vitra within 30 days of delivery without giving reasons, without prejudice to his statutory rights. The purchase price will then be refunded upon receipt of the goods. In the event of a return shipment, the provisions of section 1.4 shall apply.
1.5 Prices and terms of payment
The prices quoted are always total prices. Any additional packaging and/or shipping costs will be indicated separately in the respective product description.
The packaging and/or shipping costs are specified in the purchase contract. Additional taxes or costs such as customs duties or bank charges, which may be incurred in particular when shipping to non-EU countries, shall not be paid or invoiced by AURORA Vitra, but shall be paid by the customer directly to the competent customs or tax authorities. The customer must obtain details from the relevant authorities.
1.6 Retention of title
The delivered goods shall remain the property of AURORA Vitra until the purchase price has been paid in full.
1.7 Liability for defects (warranty)
Liability for defects shall be governed by the statutory provisions. The limitation period for statutory claims for defects is two years and begins with the delivery of the goods.
Please note that the items shown (online) are often unique and the illustration may differ from the original. This applies in particular to the color of the wood and the copper ring as handmade natural products.
2. liability
The liability of AURORA Vitra is limited to the statutory provisions for damages to life, body and health resulting from a negligent or intentional breach of duty by the same, its legal representatives or vicarious agents, as well as for damages covered by liability under the Product Liability Act, as well as for damages resulting from intentional or grossly negligent breaches of contract and fraudulent intent.
In the event of culpable breach of material contractual obligations, AURORA Vitra shall also be liable for simple negligence, but limited to the damage typical for the contract and reasonably foreseeable at the time of conclusion of the contract. Material contractual obligations are those whose breach jeopardizes the purpose of the contract because it deprives the customer of rights or restricts rights that are to be granted to the customer in accordance with the content and purpose of the contract.
Unless otherwise stated above, any further claims by the customer, regardless of the legal grounds, are excluded.
AURORA Vitra also accepts no liability for non-compliance with the recommendations for use.
3. medical disclaimer
The contents of the AURORA Vitra website and advertising materials are intended for information purposes only and should not be used as a substitute for medical treatment or for self-diagnosis.
AURORA Vitra is neither a doctor nor an alternative practitioner and cannot and does not intend to replace them. It is therefore expressly pointed out that all events, consulting services and AURORA Vitra goods are not intended to interrupt or discontinue ongoing medical treatment or to postpone or completely refrain from necessary future treatment. Under no circumstances shall AURORA Vitra cancel therapeutic prescriptions. The responsibility lies entirely with the customer.
AURORA Vitra distances itself from healing claims and promises of healing of any kind. There is expressly no treatment of illnesses or symptoms of illness.
4. data protection
AURORA Vitra collects and uses the personal data provided (e.g. name, address or e-mail address) in accordance with the provisions of applicable data protection law, in particular the EU General Data Protection Regulation (EU GDPR). You can find more information on this in our privacy policy under the heading "Data protection".
5. final provisions
The law of the Republic of Austria shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for any disputes is Stankt Veit an der Glan.
AURORA Vitra is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
* Persons of male and female gender as well as diverse are always meant equally; for reasons of easier readability, only the masculine form is used in the following.
Status: September 01, 2024